In our support forum, we currently only allow one unresolved topic per user at a time to keep the queue moving for everyone.
If you have an unresolved topic, you won’t be able to start a new topic. Instead, you’ll see a message like this:
Click the “here” link to the unresolved topic to open it. If it’s resolved, click the option shown below and set it to “Resolved”.
Now you’ll be able to open a new topic.
If it’s not resolved yet, please work with us to get it resolved before opening a new topic.
If you urgently need help and have an unresolved topic, feel free to contact us directly through our contact page.