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License Key Activation Issues

License Key Not Saving Some of our users encounter no error message but are unable to save the license key. If you’re encountering this issue, please go to Dashboard > Settings > Permalink and click the Save button. Then retry activating the license key again. 403 Forbidden When Activating License Key Some of our users […]

403 Forbidden When Activating License Key

Some of our users encounter a 403 forbidden error message when activating their license key. This issue is caused by a lack of communication between their server and ours, usually due to a firewall. If you’re encountering this error, please try the following debugging steps. Secondary API The first thing to try is using the […]

Using the Premium Support Forum

Login The first step to access the support forum and open a topic is to login using the username and password created during the checkout process when purchasing GP Premium. The Log In button can be found at the top of the support page beside the search bar: Open Support Topic Once you are logged […]